INTRODUCTION
This website is operated by the registered business operating under the trade name “Héas”. So, the terms “We”, “Us” and “Our” are used as reference to all the information, tools, and services which concerns Héas and are publicly available at the website. The customer will have to accept all the terms, conditions, policies, and notices officially stated, as they continue to use the website and its services. By visiting our website and/or purchasing something from us, you become a user of the website and engage in our “Services”, which will consecutively mean the user agreeing to be bound by the following terms and conditions (also referred to as “Terms and Conditions” or “Terms”). Our Terms will apply to all users of our website including, but not limited to, users who are browsers, vendors, customers, merchants, affiliations, and/ or contributors of content.
Please read these Terms carefully before accessing or using our website or our Services. By accessing or using any part of the website, you agree to be legally bound by these Terms. If you do not agree to all the Terms of this agreement, then you may not access the website or use any of the services. Any new addition of features, service, or tools shall also be deemed to be subject to the Terms in force. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates or changes to our website. So, in order to stay updated on our Terms, please check this page periodically for changes. You acknowledge and agree that we have no obligation to update you personally on any changes to the Terms. Your continuous use of, or access to our website, following the posting of any changes constitutes acceptance of those changes.
GENERAL CONDITIONS
By agreeing to these Terms, you represent that you are at the age of majority in your present State or Province of residence, or that you have given us your consent to allow any of your minor dependents to use this website where you are the age of majority in your State or Province of residence.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of our Service, violate any laws in your jurisdiction (including copyright laws). You must not transmit any worms or viruses or any codes of a destructive nature. A violation of any of the Terms will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time. You will also agree not to reproduce, duplicate, copy, sell, resell, or exploit when accessing to all of our services.
USE OF PERSONAL INFORMATION
To register on Héas, you need to create a login name and a password. You will be responsible for keeping this information correct, confidential, and up to date. You must also take full responsibility that the entered data truly identifies you. We will not be liable for any consequences that may result from incorrect, incomplete, or false information you have entered or from data you have changed subsequently to your order. In case of online payments, you are required to enter your payment details. By placing your order, you will agree that your contact and payment information may be used to process your payment and to execute your order.
AVAILABILITY AND PRICING
Availability and pricing of all items are subject to availability, and we will inform you as soon as possible if the product(s) and services you have ordered are not available. In the event where the products are no longer available, we will offer alternatives or the option to cancel and obtain a full refund of your order. All prices are subject to change without notification, and while every effort is made to ensure the accuracy of prices displayed on Héas, they are not guaranteed to be accurate. We reserve the right to modify or discontinue any Service without notice at any time and shall not be liable to any customer or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Certain promotional pricing and offers are only valid during specific dates and may have other requirements that must be met in order to receive these promotional pricing. We reserve the right to cancel any orders containing pricing errors at any time, during or after the ordering process, with no further obligations to you. Our pricing policies are subject to change from time to time and at our sole discretion and as provided by applicable law.
PRODUCTS
Products are available online through our website and any other third party platforms which we engage for purposes of our Services.. We make every effort to be as accurate as possible in displaying the products in their original colors and accurate models. However, due to your device’s display settings, technical issues, and differences in display, variations may come to the products’ colors or sizes. Hence, we cannot guarantee that the physical product will look exactly like the display images.
We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer, at any time. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
CLAIMS FOR WRONG/DEFECTIVE PRODUCTS
Please report issues on wrong items or defective products within 48 hours upon receiving your order. Our customer service team will assist you and handle the claim if your purchase or order falls within our return policy.
We will require you to send several claim images of the products received from various angles that clearly show the product defects and also the original shipping label that will help verify your claim.
We will replace your item(s) as per your desired resolution. In cases, if we cannot replace your item, we will refund you in full through the original payment method that you used to make your purchase.
The return item(s) must be in perfect condition, unused, unwashed and with their original packaging including (if any) booklet, accessories, and gift. Any purchases that have been used or are not in their original packaging will not be replaced or refunded even if your claim is valid.
If our customer service team verifies and accepts your claim, then you can ship the item(s) back to us. To return, place the item securely in its original packaging, include your proof of purchase, and mail to the address that shall be provided to you by our customer service team.
RETURNING WRONG/DEFECTIVE PRODUCTS
We reserve the right to refuse returns of any products that does not meet the above return conditions in our sole discretion. Please note that, unless otherwise agreed between us, you are responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us safely. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
APPROVING RETURN AND ISSUING REFUND
Upon receipt of the returned product, we will fully inspect it and notify you that we have received your returned item. Within a reasonable period of time, we will surely inform you whether you are entitled to a refund or a replacement as a result of the defect. If your return is approved, we will initiate a refund to the original method of payment (unless any other refund method is otherwise agreed by us and you). You will receive the credit within a certain amount of days according to the payment plan or method that you had originally selected. Shipping and handling charges are not refundable, so any amounts refunded will not include the cost of shipping (unless otherwise agreed by us).
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us and at our sole discretion, limit and cancel quantities purchased. These restrictions may include orders placed by or under the same customer account, the same credit card, and orders that use the same billing and shipping address. If we make a change to or cancel an order, we will contact you through the phone or e-mail provided at the time the order was made.
As a customer, you agree to provide current, complete, and accurate account information for all purchases made at our website. You should also promptly update your account and other information, your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you whenever needed.
All customer accounts must be created under one distinctive registered phone number and email address of the user. Multiple accounts cannot be created and customer cannot avail more than once any of the offers, deals, or coupons during our campaigns and sales.
DISCOUNTS & ALLOWANCES
Discounts and allowances like (coupon codes, promo codes, gift card codes, adjustment codes, app discounts, occasional offers or sign-up offers, etc.) are reductions of the basic price of products or services. The value of the discount coupons or gift cards will not be refunded on returns or exchanges. Héas holds the right to change/revise/modify any discount offers or promotional allowances without prior notice. Customers cannot avail multiple discount offers in a single order. For example, if a customer uses vouchers then they cannot use reward points or any other discount along with the ordered item.
ORDER CANCELLATION
We promise to deliver quality and authentic products to our customers. Therefore, we always run quality control checks to the best our our ability after receiving ordered product from the authorised vendors (“Quality Control”). We reserve all rights to cancel any customer’s order after finding quality issues from Quality Control checks of the ordered product, as we aim to give our customers the best online shopping experience. We also reserve the rights to cancel orders if the ordered product is unavailable or if it is out of stock (due to unavoidable inventory management issues, website management issues, vendor stock update issues, or any other reason).
PRICING AND ORDER PROCESSING
All prices are listed in Malaysian Ringgit (MYR) and are inclusive of all applicable taxes (if any). Items in your shopping cart will always reflect the most recent prices displayed on the product’s detail page. It is also possible that a product’s price may decrease between the time you place it in your basket and the time you purchase it. Product packing and delivery costs, if any, will be added to the total price of your purchase.
Please note that there are cases when an order cannot be processed for various reasons, as we reserve the right to refuse or cancel any order for any reason at any time. So, you may be asked to provide additional verification or information before we accept the order.
To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details and to verify your personal information. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause cancellation of your order within a reasonable timeline. We reserve the right to proceed to the direct cancellation of an order, if we suspect a risk of fraudulent use of banking channel without prior notice.
When placing an order, you agree that any and all information you give us is accurate and complete. You should check that all the details on your confirmation invoice are correct, and contact us as soon as possible if any details are incorrect.
MANUFACTURER’S WARRANTY
We do not manufacture or control any of the products or services offered on our website. The products and services sold on our website are covered by the manufacturer’s warranty as included with the product (if any). It is your obligation to take positive steps to inquire and specifically ask us if such manufacturer warranty is available for the product purchased.
TERMINATION AND SUSPENSION OF ACCOUNT
If we decide in our sole discretion, that you are in breach of the Terms and Conditions, or have used our website in a fraudulent or improper manner, we will reserve the right to terminate or suspend your account, cancel any outstanding orders, refuse future service to you, and/or remove or edit any content from the website.
ERRORS, INACCURACIES, AND OMISSIONS
There may be information on our website containing typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information, on our or on any related website, is inaccurate at any time without prior knowledge.
CHANGES TO TERMS OF SERVICE
You can review the most current version of Terms and Conditions any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions any time, so it is your responsibility to check our website at times for changes. Your continued use of or access to our website or the services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Our order confirmation, our Terms and Conditions Privacy Policy and any other applicable policies published on our website will be deemed the final and integrated agreement between you and us on matters contained in these Terms. For more information or any queries regarding our Terms and Conditions, please contact us at: hello@heas.my.
Dated : 03.09.2022
