Pre-Order FAQs

A pre-order delivery date is an estimated date and may change due to supplier shipping. HÉAS Home we will always endeavour to keep you updated on your delivery.

What is a pre-ordered item?

A pre-order is an order for an item that is placed in advance of the stock coming in from overseas whether from UK, USA, Europe or Asia.

Will I be charged before or after my Pre-Ordered Item arrives?

You will be charged at the time of purchase just like any other order.  You also have the option to pay with Credit Card or Atome installment if you are eligible which allows you to order now and pay later.

Is the estimated stock delivery date guaranteed?

Here at HÉAS Home, we will always endeavour to provide accurate delivery information but occasionally these dates may change. We will always keep you updated on any changes either via email or phone. 

Is there a chance that Pre-Ordered items will arrive earlier than advised?

On occasion, stock can arrive earlier than expected. However, as this is unlikely, we would always advise that you follow what is shown on our website at the time of ordering.